Privacy and Cookie Policy

This Website collects and processes Personal Data of its Users/Visitors

Data Controller Contact Details

Tecnoplus Srl via Cilavegna 53, 27020 Gravellona Lomellina (PV) Italy
Data Controller email address: [email protected]

Types of Data collected

Among the Personal Data collected by this Website, either independently or through third parties (in particular social networks and digital advertising), are: tracking tool (source of personal data and tracking of usage data—e.g., number of minutes spent on the website); email; unique advertising device identifiers (e.g., Google Advertiser ID or IDFA); first name; last name; address; city; country; telephone number; ZIP/postal code; data provided while using the service (VAT number; company name; profession; province/state; tax code; industry sector; device information; browser information; answers to questions; user-generated content; message or email content; profile image; message date; time the message was sent; message sender; clicks; keypress events; motion sensor events; mouse movements; scroll position; touch events; Universally Unique Identifier (UUID); state/region; image; title; User ID; street number; language; province/state; metropolitan area; geographical region; billing address; shipping address; billing data; purchase history; customer support data.
More detailed information on each type of data collected is provided in the relevant sections of this privacy policy or through specific information notices displayed prior to data collection.
Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically during the use of this Website.
Unless otherwise specified, all Data requested by this Website are mandatory. If the User refuses to provide them and denies the specific consent for processing, Tecnoplus srl may be unable to provide the Service. In cases where this Website indicates certain Data as optional, Users are free to refrain from communicating such Data and to deny the related consent without any consequence on the availability or operation of the Service.
Users who are uncertain about which Data are mandatory are encouraged to contact the Data Controller. The use of Cookies—or other tracking tools—by this Website or by the third-party service providers used by this Website, unless stated otherwise, is aimed at providing the Service requested by the User, as well as the additional purposes described in this document and in the Cookie Policy, if available.
The User assumes responsibility for any Personal Data of third parties obtained, published, or shared through this Website and guarantees that they have the right to disclose or disseminate them, holding the Data Controller harmless from any liability towards third parties. E.g., service center, local operator…

Methods and place of processing the collected Data

Processing methods

The Data Controller adopts appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of Personal Data.
Processing is carried out using IT and/or telematic tools, with organizational methods and logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other parties involved in the organization of this Website (our administrative, sales, marketing, legal staff, and system administrators) or external parties (such as third-party technical service providers, postal carriers, hosting providers, IT companies, communication agencies) may have access to the Data and, where necessary, be appointed by the Data Controller as Data Processors. The updated list of authorized staff and external Data Processors can always be requested from the Data Controller.

Legal basis of processing

The Data Controller processes Personal Data relating to the User if one of the following conditions applies:

• the User has given consent for one or more specific purposes;

  Note: in some jurisdictions the Data Controller may be allowed to process Personal Data without the User’s consent or any of the legal bases specified below, until the User objects (“opt-out”) to such processing. This does not apply, however, where the processing of Personal Data is governed by European legislation on Personal Data protection;

• processing is necessary for the performance of a contract with the User and/or for pre-contractual measures;
• processing is necessary to comply with a legal obligation to which the Data Controller is subject;
• processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller;
• processing is necessary for the purposes of the legitimate interests pursued by the Data Controller or by a third party.

The Data Controller can always be asked to clarify the specific legal basis of each processing and, in particular, to specify whether the processing is based on the law, provided for by a contract, or necessary to conclude a contract.

Place

Data are processed at the Company’s operating offices and in any other place where the parties involved in the processing are located.
The User’s Personal Data may be transferred to a country other than the one in which the User is located. For more information on the place of processing, the User may refer to the section relating to the details of Personal Data processing.
The User has the right to obtain information regarding the legal basis for transferring Data outside the European Union or to an international organization governed by public international law or formed by two or more countries, such as the UN, as well as regarding the security measures adopted by the Data Controller to protect the Data.
The User can verify whether any of the transfers described above take place by examining the relevant sections of this document concerning Personal Data processing or by requesting information from the Data Controller using the contact details provided above.

Retention period

Data are processed and stored for the time required by the purposes for which they were collected. Therefore:

• Personal Data collected for purposes related to the performance of a contract between the Data Controller and the User will be retained until such contract has been fully performed.
• Personal Data collected for purposes related to the Data Controller’s legitimate interests will be retained until such interests have been fulfilled. The User can obtain further information regarding the legitimate interest pursued by the Data Controller in the relevant sections of this document or by contacting the Data Controller.

Where processing is based on the User’s consent, the Data Controller may retain Personal Data for a longer period until such consent is withdrawn. Furthermore, the Data Controller may be obliged to retain Personal Data for a longer period in compliance with a legal obligation or by order of an authority.

At the end of the retention period, Personal Data will be deleted. Therefore, upon expiry of this period, the right of access, erasure, rectification, and the right to data portability can no longer be exercised. Tecnoplus srl complies with legal requirements to respect the retention periods for invoices and tax documents: as provided by art. 2220 of the Italian Civil Code, invoices, as well as accounting records in general, are kept for a minimum period of 10 years, so they can be presented in the event of an inspection. The Company’s bank account statements are kept for at least 3 years. The retention period for customer data for *marketing* and profiling activities expires as follows: for marketing, 24 months from privacy consent; for profiling, 12 months from privacy consent, as per guidelines issued by the Italian Data Protection Authority.

*once consent for direct marketing has been obtained, the data controller may send direct communications to the data subject in any form (phone, message, email), as specified in the information notice. Your consent is requested in a free, specific, informed, and unambiguous form and can be withdrawn by you at any time.

Purposes and processing of the collected Data

User Data are collected to allow the Data Controller to provide the Service, comply with legal obligations, respond to requests or enforcement actions, protect its rights and interests (or those of Users or third parties), detect any malicious or fraudulent activity, as well as for the following purposes: Statistics, Tag management, Displaying content from external platforms, Remarketing and behavioral targeting, Advertising, Managing data collection and online surveys, Contacting the User, Interaction with live chat platforms, Protection from SPAM, Contact management and message sending, Registration and authentication provided directly by this Website, Collection of privacy preferences, Platform and hosting services, and Management of support and contact requests.

Information on how to disable interest-based ads

In addition to any opt-out features provided by any of the services listed in this document, Users can read more about how to disable interest-based advertising in the dedicated section of the Cookie Policy.

Users may exercise certain rights regarding the Data processed by the Data Controller. In particular, within the limits provided by law, the User has the right to:

• withdraw consent at any time. The User can withdraw consent to the processing of their Personal Data previously given;
• object to the processing of their Data. The User can object to the processing of their Data when it is carried out on a legal basis other than consent. Further details on the right to object are indicated in the section below;
• access their Data. The User has the right to obtain information on the Data processed by the Data Controller, on certain aspects of the processing, and to receive a copy of the Data processed;
• verify and request rectification. The User can verify the accuracy of their Data and request that it be updated or corrected;
• obtain the restriction of processing. The User may request the restriction of processing of their Data. In this case, the Data Controller will not process the Data for any purpose other than their storage;
• obtain the erasure or removal of their Personal Data. The User can request the deletion of their Data by the Data Controller;
• receive their Data and have it transferred to another controller. The User has the right to receive their Data in a structured, commonly used, and machine-readable format and, where technically feasible, to obtain the transfer without hindrance to another controller;
• lodge a complaint. The User may lodge a complaint with the competent data protection supervisory authority or take legal action.

Details on the right to object

When Personal Data are processed in the public interest, in the exercise of official authority vested in the Data Controller, or for the purposes of the legitimate interests pursued by the Data Controller, Users have the right to object to the processing on grounds relating to their particular situation.

Users are informed that, where their Data are processed for direct marketing purposes, they may object to the processing at any time, free of charge and without providing any justification. If Users object to processing for direct marketing purposes, Personal Data will no longer be processed for such purposes. To find out whether the Data Controller processes Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise rights

To exercise their rights, Users may send a request to the Data Controller using the contact details indicated in this document. Requests can be made free of charge and the Data Controller will respond as soon as possible, in any case within one month, providing the User with all information required by law. Any rectifications, erasures, or restrictions of processing will be communicated by the Data Controller to each of the recipients, if any, to whom the Personal Data have been transmitted, unless this proves impossible or involves a disproportionate effort. The Data Controller will inform the User of such recipients if requested.

This Website uses Tracking Tools. For more information, the User can consult the Cookie Policy.

Cookie Policy

This Website uses Tracking Tools. For more information, the User can consult the Cookie Policy.

Further information about processing

Defense in court

The User’s Personal Data may be used by the Data Controller in court or in the preparatory stages for its possible establishment for the defense against abuses in the use of this Website or the connected Services by the User.

The User declares to be aware that the Data Controller may be obliged to reveal Data by order of public authorities.

Specific information notices

Upon the User’s request, in addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.

System logs and maintenance

For operation and maintenance purposes, this Website and any third-party services it uses may collect system logs, i.e., files that record interactions and may also contain Personal Data, such as the User’s IP address.

Information not contained in this policy

Further information relating to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.

“Do Not Track” requests

This Website does not support “Do Not Track” requests. To determine whether any of the third-party services it uses support them, the User is invited to consult their respective privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page and, if possible, on this Website, and, where technically and legally feasible, by sending a notification to Users via any of the contact details in its possession. Users are therefore kindly asked to consult this page frequently, referring to the date of the last modification indicated below.

Where changes affect processing whose legal basis is consent, the Data Controller will collect the User’s consent again, if necessary.

Definitions and legal references

Personal Data (or Data)

Any information that, directly or indirectly, even in connection with any other information, including a personal identification number, identifies or makes a natural person identifiable.

Usage Data

Information collected automatically through this Website (also from third-party applications integrated into this Website), including: IP addresses or domain names of the computers used by the User who connects to this Website, URI (Uniform Resource Identifier) addresses, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the server’s response (successful, error, etc.), the country of origin, the characteristics of the browser and the operating system used by the visitor, the various time details of the visit (for example, the time spent on each page) and the details relating to the path followed within the Application, with particular reference to the sequence of pages consulted, and the parameters relating to the User’s operating system and IT environment.

User

The individual using this Website who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refer.

Data Processor (or Processor)

The natural or legal person, public authority, agency, or other body that processes Personal Data on behalf of the Data Controller, as described in this privacy policy.

Data Controller (or Controller)

The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data and the tools adopted, including the security measures relating to the operation and use of this Website. Unless otherwise specified, the Data Controller is the owner of this Website.

This Website (or this Application)

The hardware or software tool by which the Users’ Personal Data are collected and processed.

Service

The service provided by this Website as defined in the relevant terms (if available) on this site/application.

European Union (or EU)

Unless otherwise specified, any reference in this document to the European Union is intended to include all current member states of the European Union and the European Economic Area.

Cookie

Cookies are Tracking Tools consisting of small portions of data stored within the User’s browser.

Tracking Tool

Tracking Tool means any technology—e.g., Cookies, unique identifiers, web beacons, embedded scripts, e-tags, and fingerprinting—that allows Users to be tracked, for example by collecting or saving information on the User’s device.

Legal references

This privacy notice is drafted on the basis of multiple legislative systems, including Articles 13 and 14 of Regulation (EU) 2016/679. Unless otherwise specified, this privacy notice concerns this Website exclusively.

Last modification: 4 Nov 2025