The following describes the terms and conditions under which Tecnoplus srl offers users access to its services available on the website https://cleanoop.com.

1. Definitions

To allow a complete understanding and acceptance of these terms and conditions, the following terms, in singular and plural, will have the meaning indicated below:

• Owner: Tecnoplus srl, with registered office in Via Cilavegna, 53, VAT number 01432070181, phone +39 0381 650082, e-mail address [email protected],
• Application: the website https://cleanoop.com, managed by the Owner, which offers an E-Commerce platform for the purchase of cleaning-related products;
• Products: the products and/or services offered through the Application;
• User: the individual accessing the Application, regardless of legal nature and pursued purpose, interested in the Products offered through the Application;
• Consumer: a natural person acting for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity they may carry out;
• Conditions: this contract that governs the relationship between the Owner and the Users.

2. Registration

To use certain features of the Application, Users must register by providing, truthfully and completely, all the information requested in the relevant registration form and fully accept the privacy policy (https://cleanoop.com/privacy-policy) and these Conditions. The User is responsible for safeguarding their access credentials.

It is understood that under no circumstances can the Owner be held responsible in case of loss, dissemination, theft, or unauthorized use by third parties, for any reason, of the Users’ access credentials.

3. Account Deletion and Closure 

Registered Users can stop using the Products at any time and deactivate their accounts or request their deletion through the Application’s interface, if possible, or by sending a written communication to the email address [email protected], or by calling Customer Service at +39 0381 650082.

In case of violation by the User of these Conditions or applicable legal provisions, the Owner reserves the right to suspend or close the User’s account at any time and without notice.

4. Industrial and Intellectual Property Rights

The Owner declares to be the owner and/or licensee of all intellectual property rights related to and/or pertaining to the Application and/or the materials and content available on the Application.

These Conditions do not grant the User any license to use the Application and/or individual Contents and/or materials available therein, unless otherwise specified.

All figurative or registered trademarks and all other signs, trade names, service marks, word marks, trade names, illustrations, images, logos appearing on the Application are and remain the property of the Owner or its licensors and are protected by current trademark laws and related international treaties.

Any reproduction in any form of the explanatory texts and contents of the Application, if not authorized, will be considered violations of the Owner’s intellectual and industrial property rights.

5. Disclaimer of Warranty

The Application is provided “as is” and “as available,” and the Owner makes no express or implied warranties regarding the Application, nor does it provide any guarantee that the Application will meet Users’ needs or that it will never have interruptions or be error-free or free from viruses or bugs. The Owner will strive to ensure that the Application is available uninterrupted 24 hours a day, but cannot in any way be held responsible if, for any reason, the Application is not accessible and/or operational at any time or for any period. Access to the Application may be temporarily suspended without notice in the event of system failure, maintenance, repairs, or for reasons completely beyond the Owner’s control or due to force majeure events.

6. Limitation of Liability

The Owner cannot be held responsible towards the User, except in cases of willful misconduct or gross negligence, for disruptions or malfunctions related to the use of the internet network beyond its own control or that of its sub-suppliers.

The Owner will also not be responsible for damages, losses, and costs incurred by the User as a result of the non-execution of the contract for causes not attributable to it. The User agrees to indemnify and hold harmless the Owner (as well as any companies controlled by or affiliated with it, its representatives, collaborators, consultants, directors, agents, licensees, partners, and employees) from any obligation or liability, including any legal expenses incurred to defend itself in court, which may arise from damages caused to other Users or third parties, in relation to the uploaded Contents or the violation of legal terms or the terms of these Conditions. Therefore, the Owner will not be responsible for:

1. any losses that are not a direct consequence of a breach of contract by the Owner;
2. any loss of business opportunity and any other loss, even indirect, possibly suffered by the User (such as, but not limited to, commercial losses, loss of revenue, income, profits or presumed savings, loss of contracts or business relationships, loss of reputation or goodwill value, etc.);
3. incorrect or unsuitable use of the Application by Users or third parties;

7. Force Majeure

The Owner cannot be held responsible for the failure or delayed fulfillment of its obligations due to circumstances beyond the reasonable control of the Owner caused by force majeure events or, in any case, unforeseen and unforeseeable events, and, in any case, independent of its will, such as, but not limited to, failures or interruptions to telephone or electrical lines, the internet network and/or other transmission tools, unavailability of websites, strikes, natural events, viruses and computer attacks, interruptions in the supply of products, services or applications of third parties. The fulfillment of obligations by the Owner will be considered suspended for the period in which force majeure events occur. The Owner will take any action in its power to identify solutions that allow the proper fulfillment of its obligations despite the persistence of force majeure events.

8. Links to Third-Party Websites

The Application may contain links to third-party websites. The Owner does not exercise any control over them and, therefore, is not in any way responsible for the contents of these sites.

Some of these links may direct to third-party sites that provide services through the Application. In these cases, the general conditions for the use of the site and for the use of the service prepared by the third parties will apply to the individual services, for which the Owner assumes no responsibility.

9. Waiver

No waiver by either party of any article in these Conditions will be effective unless it is expressly stated to be a waiver and is communicated in writing.

10. Invalidity of individual clauses

If any provision of these Terms is found to be illegal or invalid, it shall not be considered as part of the Terms, and this will not affect the remaining provisions, which will continue to be valid to the fullest extent permitted by law.

11. Privacy

The protection and processing of personal data will be carried out in accordance with the Privacy Policy, which can be accessed at the page https://cleanoop.com/privacy-policy.

12. Governing law and jurisdiction

These Terms and any disputes regarding their execution, interpretation, and validity are subject to Italian law and to the exclusive jurisdiction of the court where the Owner is located. If the User is a consumer pursuant to Article 3 of the Consumer Code, the mandatory territorial jurisdiction is with the judge of the place of residence or domicile of the consumer, if located within the Italian territory, without prejudice to the consumer User’s option to refer to a different court other than the ‘consumer court’ as per Article 66 bis of the Consumer Code, which is territorially competent according to one of the criteria outlined in Articles 18, 19, and 20 of the civil procedure code.

13. Online dispute resolution for consumers 

Consumers residing in Europe should be aware that the European Commission has established an online platform providing an alternative dispute resolution tool. This tool can be used by consumers to resolve any dispute relating to and/or arising from online sales contracts for goods and services out of court. Consequently, consumers can use this platform to resolve any dispute arising from the online contract with the Owner. The platform is available at the following address: http://ec.europa.eu/consumers/odr/